Practice Areas - Communication & Collaboration
Delivering converged communications aligns with The I.T. Workshop’s vision for the enterprise and offers strategic value to customers.  Businesses today have a need for increased speed and efficiency, improved business interactions and intelligent communications that are now possible through integrated voice and data solutions.  The convergence of both voice and data communications into a single collaborative platform or application enables users to achieve a clear and fully informed view of critical business information.
 

Unified communications and collaboration (UCC) seamlessly converges with enterprise applications in support of real-time business processes.   This simplifies the experience and can happen across an entire spectrum of applications from e-mail to voicemail.  It can enable voice and data to be managed across a centrally converged network, as well as enabling the convergence of wide-area, local-area, and access networks under a single solution.  Unified communications can provide the capacity to manage both fixed and mobile communications over a single converged network while enabling secure access regardless of the device used.  Additionally, it can incorporate “presence technology” which ensures that a user’s availability is automatically updated to facilitate easier contact.
 

The I.T. Workshop focuses on standards based converged technology.  We deliver interoperable unified communications and collaboration solutions that allow people, teams and organizations to communicate simply and effectively while working seamlessly with various systems, devices, and applications.
 

Our goal of enabling intelligent, real-time communication and collaboration across an enterprise enhances productivity and improves responsiveness to customers.  Business users are able to launch, receive and re-direct communications while accessing robust, reliable and security-enhanced business communications.
 

Unified Communications can allow business users to do the following:

  • Initiate calls with the click of a mouse or to dial from an application that seamlessly interoperates with the phone system.
  • View colleagues’ phone status and presence availability from within an application that allows you to instantly send a message or communicate with any worker.
  • Launch or answer phone calls from within mainline business office applications, and choose to conduct calls from your PC, mobile device, or desk phone.

 

At The I.T. Workshop, we share a vision of unified communications and collaboration based on open standards, which will allow businesses to communicate effectively, and interoperate seamlessly across applications and processes.
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